Returns & Refunds Policy

If your order contains goods that are defective, damaged, incorrect, or unfit for consumption upon delivery, we will provide a full refund or replacement.

• Reporting Window (MANDATORY): You must notify us via email within 30 calendar days of receiving your delivery. Claims reported after this window may not be accepted.
• Required Evidence: Your claim must include your order number and clear photographic evidence showing the product fault or damage. We cannot process claims without proof.
• Resolution: Upon verification, we will provide a full refund or a replacement product at our discretion.
• Physical Returns: Due to food safety and hygiene reasons, we do not require physical returns for faulty, damaged, or incorrect food items.
• Return Shipping Cost: Since no physical return is required for faulty food products, there are no return shipping costs incurred by the customer.

For items that are non-perishable (e.g., unopened spice packets, kitchenware, or sealed grocery items not classified as fresh) and have been correctly supplied, you may return them for a refund under the following conditions:

• Standard Return Window: We accept returns within 30 calendar days of your delivery date.
• Eligibility: The item must be unused, unopened, sealed (if applicable), and in the same condition that you received it, with the original packaging intact.
• Non-Eligible Items: Any item classified as perishable or which has been opened, consumed, or is past its best-before date is not eligible for a standard return.
• Refund Method: Approved refunds will be processed back to your original method of payment.
• Return Shipping Cost: For standard 30-day returns, the customer is responsible for the cost of return shipping.

Refund payments are typically credited back to your account within 7 to 10 working days after approval.

All standard returns should be sent to: Mallu Spices Global Ltd, 19 Kents Lane, North Weald, Epping, England, CM16 6AX.

*Email all claims and evidence to: info@malluspices.com*